Op Ex Engineer

Company Overview

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers.

For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

The operational excellence engineer is a key role dedicated to driving continuous improvement across both the manufacturing floor and office business systems by identifying opportunities to streamline workflows, automate repetitive tasks, improve reporting accuracy and leveraging AI-driven solutions to increase productivity and scalability. This position is responsible for enhancing operational efficiency, productivity, and overall effectiveness by implementing innovative solutions and best practices throughout the organization.

The successful candidate will work closely with cross-functional teams to identify opportunities for improvement, streamline processes, and ensure that both production and business operations are optimized for peak performance utilizing effective project management practices. This position serves as a bridge between business operations, finance, client services, and technology, ensuring that processes support growth, profitability, and exceptional client service. Will serve as internal expert on project management and workflow platforms.

Lead AI-enabled process improvement projects such as Client Reporting & Business Intelligence, Agency operations optimization, Finance Workflow Automation, and more.

• Analyze and improve end-to-end agency workflows across account management, project delivery, creative operations, production, and administrative functions.
• Identify bottlenecks, redundancies, and manual processes that limit efficiency and scalability.
• Develop and implement standardized operating procedures and best practices across departments.
• Partner with leadership to drive operational excellence initiatives that improve productivity and resource utilization.
• Lead continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Lead process improvement initiatives from discovery through implementation.
• Facility workshops and stakeholder interviews to identify automation opportunities.
• Build business cases demonstrating efficiency gains, cost savings, and ROI.
• Measure and communicate the impact of automation and process improvement initiatives.
• Support organizational change management and user adoption efforts.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Manage and execute strategic projects that align with the company's operational excellence goals.
• Provide expertise in both industrial engineering and business process optimization.
• Assess and enhance production processes using lean manufacturing techniques to reduce waste, lower costs, and improve quality.
• Determine the capacity of production and process while working to improve processes by applying lean manufacturing techniques to reduce waste and costs and increase quality.
• Identify opportunities to leverage AI tools to improve efficiency, quality, and decision‑making across the agency.
• Develop AI‑powered workflows for content creation, reporting, project management, financial analysis, knowledge management, and administrative tasks.
• Evaluate emerging AI technologies and recommend practical applications that create measurable business value.
• Lead adoption and training initiatives to ensure successful implementation of AI solutions.
• Establish governance, documentation, and best practices for responsible AI use across the organization.

• Collaborate with…