Manager, Operations

The Operations Manager, Infrastructure Services - Burbank Studio Lot, is responsible for the day-to-day operation, maintenance, and reliability of infrastructure systems supporting one of The Walt Disney Company’s most complex studio campus environments. This role leads a large multi-trade operation responsible for maintaining critical building systems, utilities, grounds, hardscapes, and trade services that support active studio production, corporate operations, executive offices, and business partners.

This position serves as a key operational leader within Corporate Real Estate Operations’ Infrastructure Services team and is responsible for leading union and non-union personnel, executing maintenance and repair programs, managing operating budgets, supporting recurring capital planning, and delivering a high level of client service in a safe, reliable, and cost-effective manner.

The Operations Manager partners closely with Engineering Services, Capital Planning, Design & Delivery, Safety, Security, Production Services, Client Services, Labor Relations, Human Resources, FP&A, Finance, Sourcing, and external service providers to ensure infrastructure operations are aligned with business needs, asset lifecycle priorities, financial targets, and long-term campus strategies.

• Lead day-to-day infrastructure operations for the Burbank Studio Lot, including maintenance, repair, and operation of building systems, central utility infrastructure, grounds, hardscapes, and campus trade services.

• Manage multi-trade operations across Electrical, HVAC, Plumbing, Landscaping, Utility Workers, Paint, Mill/Carpentry, and support staff.

• Maintain operational reliability of critical infrastructure systems, including electrical distribution, emergency power, HVAC, plumbing, building automation/controls, site utilities, stormwater systems, life safety systems, and other campus support infrastructure.

• Drive preventive, predictive, and corrective maintenance programs using CMMS data, asset condition assessments, work order trends, field inspections, and operational metrics.

• Coordinate emergency response activities related to infrastructure failures, utility outages, weather events, life-safety conditions, production impacts, and other operational disruptions.

• Conduct routine field assessments and site walks to identify asset deficiencies, deferred maintenance, operational risks, customer service needs, and capital renewal opportunities.

• Balance daily reactive work, preventive maintenance, production support, client service requests, and project-related work while maintaining service levels and infrastructure reliability.

• Maintain documentation related to infrastructure assets, drawings, as-builts, single-line diagrams, maintenance records, work order history, and operating procedures.

• Lead a large multi-trade workforce that includes directly represented union employees, foremen, gang bosses, supervisors, support personnel, contractors, and third-party service providers.

• Provide day-to-day leadership and direction to trade leadership teams across HVAC, Electrical, Plumbing, Utility, Landscaping, Paint, and Mill/Carpentry functions.

• Partner with Labor Relations, Human Resources, and union leadership to support contract administration, workforce planning, employee relations, grievance resolution, and a productive labor-management environment.

• Ensure work is assigned and executed in alignment with applicable collective bargaining agreements, company policies, jurisdictional requirements, safety standards, and operational priorities.

• Manage labor utilization, staffing plans, overtime requirements, contracted services, workload balancing, and resource allocation across multiple trades.

• Develop foremen, gang bosses, and emerging leaders through coaching, mentoring, performance management, succession planning, and training.

• Promote a culture of safety, accountability, professionalism, teamwork, customer service, and continuous improvement.

• Own development and management of campus operating budgets, ensuring alignment with service levels, labor strategies, maintenance requirements, asset reliability needs, and operational performance targets.

• Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets, monthly forecasts, quarterly forecasts/reforecasts, variance explanations, and financial updates.

• Manage labor forecasting, overtime planning, material spending, service contracts, repair costs, and other operating expenditures while identifying opportunities for cost control and service improvement.

• Partner with the Capital Planning team to develop recurring annual capital plans, incorporating asset condition, lifecycle replacement needs, maintenance trends, operational risks, client impacts, and long-range campus requirements.

• Support development of 1-5 year capital maintenance plans by identifying…