Customer Service Representative

Overview

Are you a proven customer service professional who knows how to turn calls into booked jobs, and wants to be rewarded for it?
Dropstars Plumbing in Burbank, CA is hiring a full-time Customer Service Representative to join our team. If you thrive in a fast‑paced home services environment and want a role where your skills directly drive success, apply now!

Pay
:
As our Customer Service Representative, you'll earn a competitive wage of $24–$28 per hour
, based on home‑service experience, plus booking rate bonuses and monthly performance bonuses
.

Benefits
:

• Monthly bonus opportunities
• Paid time off
• Paid vacation

Schedule
:
This is a full‑time, Monday–Friday position from 8 am to 5 pm.

As our Customer Service Representative, you'll confidently guide customers from inquiry to booked job while maintaining a calm, professional tone. You'll manage online leads with urgency, coordinate property management scheduling, support dispatch operations, and keep calendars running smoothly. Through clear communication and follow‑up, you'll ensure customers feel heard, informed, and cared for.

• Experience with scheduling/dispatching in a service‑based business
• Proven ability to convert inbound calls into booked jobs

Experience working with property management companies or multi‑unit scheduling is preferred.

We were founded by two long-time friends with a vision, and our drive to redefine expectations and raise the bar is felt in everything we do! Our commitment to helping our neighbors goes beyond providing top-notch plumbing services; we're actively involved in the community and give back through local team and event sponsor ships, free home safety inspections, and more. We believe in building leaders, leveraging modern technology, and continuously growing within the industry.

We're on a mission to become the most trusted and respected plumbing company in Southern California. Join us on the way to the top and experience real personal and professional growth!

If you're ready for a role where your talent is recognized and rewarded, apply today! Our initial application process is quick, easy, and mobile‑friendly.

Must have the ability to pass a background check and drug screening test