Crew Member, Customer Service​/HelpDesk

Crew Member

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential duties and responsibilities include:

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/requirements include:

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Required to work weekends.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Compensation: $18.05 per hour