Crew Member, Customer Service​/HelpDesk

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Collect balances.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, and elevate to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Health insurance
• Training & development

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the members’ expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Required to be available on Saturdays and Sundays.
• Some typing is required.
• Will occasionally work with toxic chemicals.