Airport Service Concierge in Burbank, California

Airport Service Concierge

At JSX, we’re not just a lifestyle carrier we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Airport Service Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

A Day in the Life:

You’ll be assigned to one of the following key roles each shift, depending on the needs of the day:

• Check-in Agent:
  Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Boarding Agent:
  Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Security Screening Support:
  Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Ground Security Coordinator (GSC):
  Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.

Additional responsibilities include:

• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

Why You’ll Love This Role:

• Be Part of a Team That Values You:
  Join a tight-knit Crew committed to excellence and mutual support.
• No Two Days Are the Same:
  With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment.
• Make a Meaningful Impact:
  You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.
• Opportunities to Grow:
  Build your skills and gain exposure to different areas of airport operations.

What Makes a Successful Airport Service Concierge?

We’re looking for someone who is:

• Approachable:
  You create a welcoming environment where Crew members and Customers feel comfortable asking questions, sharing feedback, and collaborating.
• Customer-Focused:
  You’re passionate about exceeding Customer expectations.
• Collaborative:
  You know how to work seamlessly with cross-functional teams.
• Organized:
  You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.
• Proactive:
  You anticipate needs, take initiative, and solve problems before they arise.
• Entrepreneurial:
  You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience

Requirements:

• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Preferred Experience:

• 2+ years of customer service experience.
• Aviation experience.

Skills, Licenses, &

Certifications:

• Current and valid Drivers license required.

Benefits:

• Health Benefits:
  
  New Crew members become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits:
  Enjoy free non-revenue standby travel on JSX, plus deeply…