Sr Event Technology Specialist

Sr Live Event Technology Specialist (Streaming Operations Specialist)

Location:

Flexible / Global (based on operational needs)

As a Live Event Technology Specialist, you will be responsible for the day‑to‑day operation and end‑to‑end monitoring of global, Tier 1 live streaming events for Paramount+. This role sits at the heart of live streaming operations, ensuring that live events are delivered reliably, securely, and at the highest quality across global audiences. You will oversee critical components of the live streaming technology stack—from cloud‑based acquisition through delivery—while actively monitoring performance, troubleshooting issues in real time, and collaborating with internal and external partners to ensure seamless live event execution and minimizing customer impact.

• Lead and support 24/7 global live streaming operations for Tier‑1 events (sports, entertainment, special broadcasts).
• Make real‑time operational decisions, coordinate service partners, and guide Live Event Operators during live transmissions.
• Operate, monitor, and troubleshoot end‑to‑end streaming workflows across acquisition, encoding, packaging/origin, CDN distribution, and QoS/QoE monitoring.
• Act as the primary operational contact during live events, proactively identifying and resolving issues (latency, buffering, playback failures, degradation etc) and coordinating escalations across engineering, vendors, and network partners.
• Collaborate cross‑functionally on high‑severity incidents, prioritizing rapid mitigation while driving root‑cause resolution.
• Perform pre‑event validation, rehearsals, and post‑event reviews to ensure readiness and continuous improvement.
• Prepare concise operational and incident reports for stakeholders and senior leadership.
• Maintain runbooks, knowledge base, and training documentation to standardize operations.
• Support onboarding, testing, and rollout of new streaming technologies, workflows, and vendor solutions.
• Ensure compliance with SLAs, security requirements, and broadcast‑quality standards, including participation in on‑call rotations.

• 5+ years of experience in live streaming operations, broadcast operations, or OTT delivery environments.
• Experience supporting Tier‑1 live events with real‑time monitoring, incident response, and escalation management.
• Hands‑on experience operating large‑scale live streaming workflows.
• Ability to troubleshoot end‑to‑end streaming pipelines across acquisition, encoding, packaging, origin, and distribution layers.
• Familiarity with QoS/QoE monitoring tools, playback analytics, and stream performance diagnostics.
• Strong incident management, documentation, and communication skills in high‑pressure live production environments.
• Familiarity with video transport protocols (zixi, SRT, RIST, RTP etc), Video Encoding/Packaging, Basic networking concepts.
• Familiarity with DRM, ad insertion (SSAI), and live event redundancy strategies.
• Proficiency with HLS/DASH streaming, MPEG‑TS/fMP4, DRM basics, SCTE‑35 signaling, and ad insertion workflows.

• Paramount+ audiences experience consistent, high‑quality live streams across all platforms.
• Paramount+, a direct‑to‑consumer digital subscription video on‑demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world‑renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel.
  
  The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and…