Installer Service Specialist

Compensation

Pay Range: $16.90 – $24.90 per hour. Hourly rate will equal or exceed the applicable minimum wage. Additional compensation may include annual or quarterly performance bonuses or premiums based on schedule, facility, season, or work performed.

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure accurate and timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards; complete vehicle inspections on time and enter daily mileage data into fleet management devices.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse, and ensure all returns are tagged and labeled correctly.
• Assist on the front counter, retail counter, and with backroom duties such as auto‑load, returns, and stock as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

• Strong background in mechanics.
• Above‑average communication skills.
• Hands‑on knowledge of automotive repairs (desired).
• ASE Certification (desired).
• Fluency in multiple languages, with Spanish highly desired.
• Bilingual candidates encouraged to apply.

Competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance with optional FSA, team member health and wellbeing programs, tuition assistance, and opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require accommodation, please email  or call  option 1.