Branch Teller – II

• Assist members with financial transactions including deposits, withdrawals, transfers, negotiable instruments, cash advances, stop payments, address changes, and wire transfers
• Provide timely and courteous member service by servicing or closing accounts and completing related documentation
• Issue/re-pin cards and add or update joint owners and beneficiaries
• Respond to member inquiries in person, by telephone, or by mail
• Resolve routine issues and direct complex issues to appropriate management staff
• Participate in assigned employee development programs
• Balance daily work
• Perform operational activities in compliance with applicable laws, regulations, and Credit Union policies and procedures
• Perform routine office and clerical duties, including requisitioning supplies and maintaining accurate files
• Maintain cash drawer within assigned limits and policies
• Perform other assigned duties

• High School or GED
• Must have at least 1 year to 24 months of customer service and/or cash handling experience
• Working knowledge of Microsoft suite of office products;
  Outlook, Word & Excel
• Detail oriented and able to multi-task in a fast paced environment
• Demonstrated ability to deliver consistently superior customer service
• Recent cash handling or previous teller experience preferred
• Knowledge of Symitar system a plus
• Must be flexible to work out of any location at any time, as business needs dictate
• Must consistently report to work on time, as scheduled

Demonstrates expertise in customer service and cash handling, ensuring compliance with financial regulations and Credit Union policies. Proficient in operational activities, maintaining accurate records, and effectively managing member inquiries.

• Customer Service
• Cash Handling
• Microsoft Office Suite
• Detail Oriented
• Symitar Knowledge

• Financial Transactions
• Deposits
• Withdrawals
• Wire Transfers
• Account Management
• Clerical Duties
• Operational Compliance
• Cash Drawer Management
• Documentation Completion
• Multi-tasking

• Timely Service
• Courteous Communication
• Problem Resolution
• Flexibility
• Dependability

• High School Diploma
• GED

• Credit Union
• Financial Regulations
• Member Service
• Operational Activities

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Symitar System