Patient Services Agent - Burbank

This position is onsite in Burbank CA.

PSA role is a full-time, on-site position with a shift from 8:00 AM to 5:00 PM.

• Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
• Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
• Anticipates customers' needs, listens for cues, and identifies how to respond and determine the level of intervention needed.
• Utilizes standardized processes and tools to resolve routine or complex issues related to services provided by a provider within the medical group, including eligibility, referral status, process designated referrals, and provider availability and members' claim-related issues.
• Maintains patient confidentiality to ensure HIPAA compliance.
• Processes members' demographic updates.
• Works independently to resolve telephonic issues.
• Handles designated assignments and prioritizes work to maintain workflow.
• Performs fax functions as needed.
• Ensures written and verbal communication with all levels of management, staff, vendors, and property management is accurate and with good grammar.
• Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.

• Minimum two years of customer service and public relations experience in a medical setting.
• High School Diploma or equivalent.
• Ability to deal responsibly with matters of a confidential nature.
• Ability to multi-task and meet deadlines in a high-stress environment.
• Excellent communication skills, both verbal and written.
• Ability to read, write, and understand the English language.
• Pleasant telephone manner and telephone etiquette.

This is a Contract to Hire position based out of Burbank, CA.

The pay range for this position is $21.00 - $21.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 2, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.