Banquet Captain

Company Overview

Castaway, recognized as one of Travel + Leisure's "Best Date Spots in America," offers a distinctive dining experience where both guests and team members are treated like stars. Our seasonally inspired menu showcases premium cuts of meat sourced from top-tier butchers, an exquisite raw bar, vegetable-forward sides, and customizable charcuterie boards. Castaway has garnered numerous prestigious accolades, including being named one of the "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Gayot, Yelp, Open Table, and NBC.

At Castaway, our mission is to continuously innovate and deliver a five-star experience to our team members, guests, and the community. SRC is committed to fostering internal growth, collaboration, and teamwork, while creating a positive and supportive work environment. We are excited to welcome our next valued team member to join us in this pursuit.

We are seeking an experienced and charismatic Banquet Captain to join our team and lead the way to exceptional guest experiences. The Banquet Captain, as the welcoming face of the Special Events department, plays a vital role in creating a warm and seamless atmosphere from the moment guests arrive. This role demands a consistently professional demeanor, excellent communication skills, and a deep passion for hospitality that inspires others.

• Greet and welcome guests warmly and professionally.
• Manage staff and vendors and maintain effective communication with guests and kitchen staff.
• Provide guests with detailed menu information and assist with special requests or dietary needs.
• Ensure that all guests' needs are met promptly, maintaining high service standards.
• Coordinate with the Banquet Manager, servers, chefs, and other staff to ensure smooth service.
• The Special Events Captain is responsible for directly supervising the specific events they are assigned to. This includes the planning, set-up, execution, and tear-down of each event.
• Oversee and coordinate all aspects of banquet and private event operations.
• Lead and supervise banquet staff, ensuring they deliver exceptional service and adhere to established standards.
• Collaborate with event planners and clients to understand their needs and preferences, ensuring seamless execution of events.
• Set up banquet rooms according to event specifications and maintain a keen eye for detail.
• Monitor event timelines and coordinate with various departments to ensure smooth execution.
• Train and mentor banquet staff to uphold service standards and enhance their skills.
• Handle guest inquiries and concerns promptly and professionally.
• Maintain inventory and ensure proper storage and handling of banquet equipment.
• Collaborate with the culinary team to ensure the timely and accurate food delivery.
• Uphold cleanliness and organization in banquet areas, adhering to health and safety guidelines.

• Proven experience as a Banquet Captain in a similar high-end hotel, events venue, or restaurant position.
• Exceptional customer service skills and a friendly, outgoing personality.
• Strong organizational skills and ability to multitask effectively.
• Knowledge of fine dining etiquette and wine pairing is preferred.
• Ability to remain calm under pressure in a fast-paced environment.
• Excellent verbal communication skills.
• Flexibility to work varied hours, including weekends and holidays, is Mandatory.
• Collaborate effectively with fellow servers, bartenders, and staff to ensure seamless service delivery.

• Must be able to walk and stand for hours at a time. Lift and carry up to 40lbs.

• Continuous learning and skill development through workshops and training sessions.
• Full-time employees qualify for comprehensive health plans, employer-paid life…