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SOAR Analyst – D3 Security Platform Specialist
Job in
Burbank, Los Angeles County, California, 91520, USA
Listed on 2026-01-04
Listing for:
Yochana
Full Time
position Listed on 2026-01-04
Job specializations:
-
IT/Tech
Technical Support, Data Analyst
Job Description & How to Apply Below
SOAR Analyst – D3 Security Platform Specialist
Location: Burbank, CA (Onsite)
Duration: Contract
Responsibilities- CXone & IVA Implementation
- Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.
- Configure IVR, ACD, and routing strategies tailored to business needs.
- Develop and maintain omnichannel experiences (voice, chat, email, SMS).
- System Integration
- Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.
- Collaborate with IT and business teams to ensure secure and scalable integrations.
- Support real-time and batch data exchange between CXone and backend systems.
- Project Execution
- Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.
- Create and maintain technical documentation and configuration guides.
- Ensure compliance with security and data governance standards.
- Support & Optimization
- Monitor system performance and troubleshoot issues across IVA and integrations.
- Continuously optimize call flows and routing logic based on analytics and feedback.
- Provide training and support to internal teams on CXone features and best practices.
- 5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone.
- Hands‑on experience with IVA design, and CXone Studio.
- Excellent communication, documentation, and stakeholder management skills.
- Strong understanding of RESTful APIs, webhooks, and integration patterns.
Thanks & Regards
Yochana Solutions Inc
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