Data Operations Engineer

Department Description

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses.

Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is on the Data Platform Engineer Team. We are responsible for providing day-to-day management and oversight of the technologies/ services supporting numerous data & analytic platforms across the Enterprise. The team is responsible for data analytics domains including financial, HCM, Legal, Tax, and Intellectual Property. There are 4 distinct areas within the group, Data Integration, Data Warehouse, Data Lakes, and Analytics & Reporting on cloud-based and on-prem platforms.

The ideal candidate will have deep technical expertise coupled with functional experience with the platforms assigned. Specifically, this role will work with technology partners, and business stakeholders for a group of application technologies.

• Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
• Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels
• Drive the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
• Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
• Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
• Participate in on-call schedule or rotations (where applicable)

• Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
• Gather requirements for minor enhancements and oversee the resultant product from the vendors
• Implement continuous improvement on existing technical solutions
• Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through Dev Ops practices and automated testing
• Partner with the application security team on the implementation of "security by design," ensuring that all solutions meet security standards
• Work collaboratively with other teams (QA, UX, Release Project Managers) to ensure that all project deliverables are on time and high quality
• Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services

• Design and implement technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives
• Be a champion for operational excellence by ensuring technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured
• Ensure application solutions meet business expectations through capacity, performance and availability management.
• Coordinate the development and on-going maintenance of Disaster Recovery plans
• Develop and maintain the technology currency roadmap
• Help define engineering support…