Senior Technical Project Manager

Position Title

Senior Technical Project Manager

We currently have an opening for a Senior Technical Project Manager, Global Platform Operations. This position will be located in Burbank, CA.

The Senior Technical Project Manager, Global Platform Operations, will support the onboarding of new clients, new client requirements and workflows for our cloud-based platforms. This will include project management of client onboarding, automation initiates, workflow optimization and new requirements support. Project management maximizes automated content fulfillment, Subtitling and Dubbing management in our cloud based platforms which included operational transition & rollout planning, communications planning & execution, internal & external stakeholder engagement and detailed overall project planning.

In addition, new system requirements may encompass definition and scoping, workflow standardizationandoptimization,clarify requirements, anddocumentuser acceptance stories while working with our Product team.

The Senior Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team. This position is based out of Burbank, CA.

• Project Manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deployscalable, end-to-end content fulfillment automationsolutionsto
  
  Deluxe’sLocalization and Fulfillment platforms, including ONE and Sfera
• Lead end-to-end delivery of technical projects, applying appropriate project management methodologies, lifecycle frameworks, and tools to ensure projects are delivered on time, within scope, and aligned with business objectives.
• Partner with cross-functional stakeholders to manage planning, execution, risk, and communication, ensuring transparency, accountability, and successful outcomes.
• Define requirements and scope system functionality to enable end to end automation.
• Maintain existing customer relationships, escalated needs and functionality requirements.
• Define, prioritize, and clarify requirement user needs; working with others to understand use cases, features, return on investment metrics and overall product goals
• Create and/or perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy
• Provide feedback and suggestions for improved customer satisfaction, process improvements and system enhancements
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines

• Bachelors Degree preferred
• 5+years experienceindriving efficiencies and building processes around automation in support of media distribution especially related to one or more of the following areas - digital audio, digital video, asset management systems/platforms, multimedia formats,andthe creationand deliveryoflocalization assetsforsubtitlingand dubbing
• Extensive project management experience delivering complex technical initiatives, consistently meeting project objectives, timelines, and stakeholder expectations.
• Strong command of project management methodologies, lifecycle phases, and tools, with the ability to adapt approaches to fit technical and business requirements.
• Extensive understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
• Experience exhibiting overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF), Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms.
• Experience with commercial localization software (e.g.Win Caps,Caption Maker/Mac Caption,Poliscript Create,EZTitles, Swift,Cavena, Canvas sand Fuzion) and commonly used file formats (e.g.EBU STL, DFXP, TTML, SCC, IMSC, PAC, 890, XML) for OTT,…