Utility Business Systems Analyst

OPEN COMPETITIVE RECRUITMENT

Open to all qualified candidates

• Week of 03/30/26 - Blind application and supplemental scoring
• Week of 04/13/26 - Oral interview

Under supervision, to execute operational tasks, support project implementations, and manage daily reporting requirements within the utility's business applications; focus on testing, maintenance, and the efficient operation of business systems ensuring their reliability and performance align with organizational goals; and perform related work as required.

Assists in the daily maintenance and operation of business applications, troubleshooting issues as they arise, and implementing quick and effective solutions to maintain system performance and user satisfaction; handles routine and complex reporting requirements, executing standard reports and assisting senior staff in the creation of complex data analysis reports; ensures the accuracy, timeliness, and compliance of all reports to support operational decision‑making and regulatory requirements;

participates in the evaluation and testing of vendor‑provided software, hardware, and configurations for conformity with requirements, standards for compatibility, and integration maintainability; collaborates with senior staff and project managers to implement new features and enhancements in business‑critical systems, ensuring smooth integration and minimal disruption to existing processes; participates on project teams and carries out assigned project components related to design, development, testing, modification, enhancement, and implementation of business process enhancements;

conducts unit testing and support user acceptance testing (UAT) for new systems and system upgrades, ensuring all functionalities work as intended and documenting any issues for further resolution; assists in the development and delivery of training materials and sessions designed by senior staff, helping to ensure that all users are proficient in the new and/or updated systems; participates in the design and development of process redesign and technology training programs, including drafting training content.

Knowledge of utility business systems including customer information systems and meter data management; standard data modeling and design techniques; spelling, grammar, and punctuation.

Skill in using structured query language (SQL) and business intelligence (BI) tools for data analysis and reporting; operating modern computers and related computer software.

Ability to analyze data effectively for troubleshooting and enhancing system processes; work under the supervision of senior staff, supporting team goals and contributing to project deliverables; assist in training sessions; prepare clearly written reports; communicate effectively, both orally and in writing; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Graduation from an accredited college or university with a bachelor’s degree including coursework in computer science, business administration, engineering, or a related field, and two years of responsible experience in administrative, budget, or personnel analysis, including one year of business process improvement, information technology, project management or utility experience, or three years of experience in utility operations.

A current industry-recognized certification(s) (to be determined at the time of recruitment) may be required at the time of appointment. All required certificates must be maintained throughout employment in this classification.

• Project Management Professional (PMP)
• Agile project/program management methodologies
• Completion of Lean Six Sigma White Belt training
• A master’s degree in computer science, engineering, business management, or a closely related field.