Technology Support Technician III

Funko is a purveyor of pop culture and licensed-focused collectibles company, holding thousands of licenses and the rights to create tens of thousands of characters. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures worldwide.

• Diagnose, perform root‑cause analysis, and resolve technical hardware and software issues.
• Research issues and questions using available internal and external information resources.
• Analyze and determine customer needs, documenting them within tickets submitted via self‑service portal and email. Manage multiple tickets concurrently and meet Funko’s SLA requirements.
• Image, set up, and install new workstations or assist in employee relocation efforts.
• Install and troubleshoot end‑user hardware, mobile devices, peripherals, printing/scanning devices, presentation equipment, and other technologies.
• Act as the primary onsite technology support resource for the Burbank office, coordinating with remote teams and vendors as needed.
• Provide executive support, including priority white‑glove assistance for executive endpoint, mobile, and application issues.
• Support and maintain video‑conference and conference‑room technology (e.g., cameras, microphones, displays, and room systems), including meeting setup and rapid response during live meetings.
• Assist with endpoint management solution testing, troubleshooting, and compliance on both Apple and Windows devices.
• Identify and escale situations requiring urgent attention.
• Manage user and group objects in Active Directory, Office
  365, Azure, and other applications while conforming to Funko SOX compliance guidelines.
• Weekend and/or after‑hour work may be scheduled as necessary.
• Other related duties as appropriate and required by department manager.

• 2+ years of progressive customer service, customer support, and advanced technical troubleshooting experience; required.
• 2+ years of experience providing executive support (white‑glove support), including prioritizing and resolving issues for executive endpoints, mobile, and application needs.
• Experience supporting video‑conferencing and conference‑room technology (e.g., Microsoft Teams Rooms/Zoom Rooms, cameras, microphones, speakers, and displays) and assisting with live meeting setup and troubleshooting.
• 3+ years of experience with Microsoft Windows.
• A+, Net+, or Security+ certification or obtained within six months of start date.
• Familiarity with Active Directory administration tasks.
• Experience with Exchange/Office
  365/M365 administration.
• Quality of work to include timeliness, completeness, and accuracy.
• Ability to work toward team objectives effectively and obtain cooperation from other employees.
• Able to lift 25 lbs., walk at least one mile, and work in a noisy environment daily.
• Regular and predictable attendance is an essential function of the job.

The base hourly range for this position in the selected city is $39.42 - $47.31 per hour. Compensation may vary based on qualifications and experience. The base pay is one part of the total package, which may also include discretionary bonuses, incentives, and restricted stock units.

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions. The role may also be eligible for additional discretionary bonuses, incentives, and restricted stock units.

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), or sexual orientation.

Noise level is usually moderate. The employee is regularly required to sit, use hands and arms, occasionally stand and walk, and frequently lift or move up to 10 pounds (occasionally up to 25 pounds). The role involves regular use of a computer and peripheral equipment.

This on‑site position is based in Everett, WA. Local candidates will be considered first.