Implementation Specialist II

JOB BRIEF

At Green Slate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing support team. As the technical onboarding specialist, you’ll be responsible for project setup and training of clients while providing them with a friendly, positive and knowledgeable experience.

The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it. This role is remote within the United States.

• Complete complex/studio software project setups and modifications as required by the client
• Answer incoming support calls and emails
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize Intercom ticketing system to manage client requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to new Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management with meeting with clients to ensure their setups are enabled correctly
• Assist Digital Project Manager with meeting with clients to maintain the company’s projects like audits and checklists

• Bachelor's degree
• Customer Service: 3+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing their own tasks correctly
• Self monitoring, self aware and self correcting
• A desire to find the solution, not just finish the task
• Enthusiastic attitude about providing superior customer service
• Excitement to learn the ins and outs of Green Slate software platforms
• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus!
• Excellent listening and communications skills
• Extremely focused and detail oriented

• Compensation that reflects your value:
  Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits:
  Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility:
  Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work:
  Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture:
  Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

$60,000-$72,000

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment.

Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.

Green Slate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. Green Slate makes reasonable accommodations for handicapped and disabled team members.

Green Slate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.