ServiceNow Administrator

Job Title:

Administrator, Service Now

Department: IT Infrastructure

Supervisor:
Sr. Manager, Service Now

This position will administer the Service Now platform for the corporation. The candidate will ensure that the Instances and applications are maintained properly and will work independently and with direction to resolve defects and deliver enhancements. They will work in a consultative manner gathering business requirements of internal customers, assessing business needs, and designing and developing business solutions. Some independent projects include workflow design, technical design, and rewriting module code, forms, and workflows.

• Administer 4 Service Now Instances with various modules including ITSM, ITOM, SPO, SPM, and Workflow Data
• Ensure Service Now systems are maintained and enhanced according to industry best practices.
• Develop Service Now platform capabilities and tools like Discovery and Integration Hub and other applications as needed
• Assist in the design, development and implementation business applications within Service Now
• Experience in scripting language(s) like JavaScript, Python, Perl, Unix Shell, Windows Shell
• Utilize Business Rules, Script Includes, UI Actions, Scheduled Jobs and other aspects of the Service Now system
• Experience with Service Now client and server-side JavaScript and the Service Now APIs
• Experience with Scripted Web-Services, AJAX, SOAP, REST SSO-SAML
• Customizing Service Now using UI Pages, UI Macro using CSS, HTML, Angular JS.

• 4 years’ experience designing and implementing large-scale enterprise ITSM implementations
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience designing, developing, implementing business applications in ITSM, ITOM, SPM, and SPO modules of Service Now
• ITIL certification
• Service Now Certified Implementation Specialist
• Bachelor of Science degree or equivalent

Work will be performed on-site a minimum 4 days a week in a Corporate location with 1 day allowed remote at the discretion of management. Locations in Burbank, CA and NYC, New York.

We cannot sponsor visas at the time. This is a contract to hire role so candidates must be USC or GC holders.