Technology Director

Lead Technology. Drive Innovation. Transform Workplace Performance.

Technical Manager

Lead Technology. Drive Innovation. Transform Workplace Performance.

At ISS, we connect people and places to make the world work better. Through technology, innovation, and exceptional service, we create workplaces that enable businesses and people to thrive.

We're seeking an experienced Technical Manager to lead technology strategy and delivery for one of our largest, multi‑site client accounts. This is a unique opportunity for a technology leader who enjoys building high‑performing teams, implementing enterprise technology solutions, and partnering with executive stakeholders to deliver measurable business value.

If you're passionate about technology, operational excellence, and creating smarter workplaces, we want to hear from you.

At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.

As the Technical Manager, you will serve as the senior technology leader supporting facility services for a high‑profile client with a diverse portfolio of real estate and building types—including broadcast studios, Class A high‑rise offices, and customer‑facing environments. You'll oversee the implementation, optimization, and long‑term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams.

You’ll combine strategic leadership with hands‑on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.

• Lead the technology workstream during account mobilization and ongoing operations
• Oversee implementation, stabilization, and optimization of enterprise technology platforms
• Drive adoption and continuous improvement of:
  Service Now (WSD, EAM and/or FSM)
• Zan Compute
• Power BI
• Build, mentor, and lead a high‑performing technical team
• Serve as the primary technology advisor for client leadership
• Deliver actionable business intelligence and executive reporting through Power BI
• Support field operations with innovative digital workflows and automation
• Align technology initiatives with contractual KPIs, SLAs, and operational objectives
• Establish governance, documentation, support models, and best practices
• Identify technology risks and implement proactive mitigation strategies
• Champion innovation and continuous improvement across the account

• Successful technology mobilization for a large enterprise account
• Stable, reliable platform performance with accurate and actionable data
• High‑performing technical team delivering exceptional service
• Strong executive partnerships with client stakeholders
• Improved operational visibility through analytics and reporting
• Streamlined workflows through Service Now and automation
• Continuous optimization aligned with customer outcomes

We’re looking for a collaborative technology leader who thrives in fast‑paced service environments and enjoys solving complex operational challenges.

• Experience leading technology teams within service delivery or facilities management environments
• Hands‑on, player‑coach leadership style
• Multi‑site operational technology experience
• Enterprise system implementation and mobilization experience
• Strong executive stakeholder management skills
• Experience building, mentoring, and developing technical teams
• Understanding of operational KPIs, SLAs, and performance metrics
• Experience with Service Now (WSD, EAM and/or FSM)
• Knowledge of Zan Compute technology preferred
• Experience developing dashboards and reporting in Power BI preferred
• CMMS or Enterprise Asset Management experience
• Facilities Management, Integrated Facility Management (IFM), or contract services experience
• Strong analytical, communication, and presentation skills
• Service Now and/or Power BI certifications preferred
• Experience in movie, production and broadcast studios

• Key Account Director
• Client Executive Leadership
• Operations &…