POS Hardware & Network Support Technician

Job Location

Burbank, CA

Contract (6 Months - Potential to Extend)

$50.00 Per Hour (W2 Only)

We are seeking a motivated, customer‑focused POS & Network Support Technician to support, maintain, and troubleshoot Point‑of‑Sale (POS) systems and related technology. This role requires hands‑on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self‑starter, problem‑solver, and go‑getter who thrives in both independent and team‑oriented environments and is committed to delivering exceptional customer service.

• Install, configure, maintain, and support POS hardware and software systems.
• Troubleshoot and repair:
  • POS registers and terminals
  • Receipt and label printers
  • Monitors and customer‑facing displays
  • EMV/chip and contactless payment devices
  • Cash drawers and peripheral equipment
• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi‑Fi, TCP/IP, DNS, and DHCP.
• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Document incidents, solutions, and system changes accurately.
• Collaborate with business users, vendors, and internal support teams to resolve technical issues.
• Maintain a high level of responsiveness and professionalism when supporting critical business operations.
• Participate in off‑hours support, maintenance windows, and on‑call rotations as required.
• Work effectively in high‑pressure situations to restore services and minimize downtime.

• Ability to work independently with minimal supervision.
• Strong problem‑solving, organizational, and troubleshooting skills.
• Strong customer service experience. Experience in retail, hospitality, entertainment, or restaurant environments.
• Self‑starter and proactive problem solver.
• Go‑getter attitude with a strong willingness to learn and develop new skills.
• Ability to work independently while contributing effectively within a team.
• Strong work ethic and sense of ownership.
• Ability to prioritize competing demands and meet deadlines.
• Comfortable working under pressure in fast‑paced operational environments.
• Flexible and available to support after‑hours, weekends, and critical business events when necessary.