Production Support Engineer – INTL Brazil
Listed on 2026-09-02
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IT/Tech
IT Support, Technical Support, IT Specialist
Product Support Engineer
Required Skills & Experience
• 5+ years of application support, production support, or platform engineering experience within broadcast, media, or entertainment environments. Hands-on experience supporting Evertz MediatorX platforms and related media workflow ecosystems. Strong development and scripting experience with Java, Python, and/or JavaScript. Experience troubleshooting and supporting media asset management (MAM), workflow orchestration, content ingest, metadata management, transcoding, distribution, and playout operations. Proven experience providing L2/L3 production support, incident management, root cause analysis, and problem resolution in mission-critical environments.
Experience integrating and supporting APIs, web services, and third-party media technology platforms. Strong understanding of media file formats, content lifecycle management, and broadcast operations. Experience working within SLA-driven environments with responsibility for incident, change, and problem management.
Job Description We are seeking a highly skilled Product Support Engineer with handson experience supporting Evertz MediatorX environments in broadcast media and entertainment ecosystems The ideal candidate will possess strong expertise in Java Python JavaScript troubleshooting complex media workflows application support automation development and production incident management
The engineer will be responsible for ensuring high availability performance and operational excellence of MediatorX based media asset management MAM workflow orchestration playout content processing and delivery platforms
Key Responsibilities Application Product Support Provide L2 L3 support for Evertz MediatorX platform across media asset management workflow automation content lifecycle and distribution workflows Monitor production environments and proactively identify potential issues before business impact occurs Troubleshoot platform workflow integration metadata ingest transcoding and distributionrelated issues Perform root cause analysis RCA and implement permanent corrective actions Manage tickets SLAs incident response change requests and problem management activities Coordinate with broadcasters operations teams engineering teams and Evertz support teams during major incidents Development Automation Develop support tools monitoring utilities and automation scripts using o Java o Python o JavaScript Automate operational tasks to improve system reliability and reduce manual effort Develop integrations between MediatorX and external systems using APIs and web services Support enhancements defect fixes and workflow optimization initiatives Workflow Integration Support Support media workflows involving o Content Ingest o Asset Management o Metadata Management o Media Processing o Transcoding o Distribution o Playout Operations Troubleshoot integrations with o MAM systems o CMS platforms o Transcoding systems o Storage platforms o Cloud services o Scheduling systems o Broadcast automation
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