Service Desk Manager - Lead SLA, Dispatch & Team
Listed on 2026-10-07
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IT/Tech
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Management
Frontline in Los Angeles area seeks a Service Desk Manager in Burbank, CA for on-site leadership of the service desk. You will own queue management, SLAs, and people, guiding a multi-client team in a fast-paced IT services environment.
You will drive performance metrics, manage staffing, and ensure top-notch ticket quality and customer satisfaction, with a focus on process discipline and continual improvement.
This posting is for the Service Desk Manager
- Lead SLA, Dispatch & Team Growth role at Internetwork Expert, based in Burbank, CA, United States.
Learn more about the Service Desk Manager
- Lead SLA, Dispatch & Team Growth role in the description above.
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