Shuttle Manager - Airport

Salary Range: $90,000 - $100,000 annually

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy.

As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them.

These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a shuttle manager, you will be responsible for overseeing the transportation of passengers to and from designated locations in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers. You will perform various job responsibilities, including those embodied by our company core values as follows:

• Work with leadership to carry out Company directives and incentives to drive business.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Generate reports and present information to upper-level managers or other parties.
• Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.
• Ensure the safety of passengers and cargo at all times.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Work with vendors to ensure that the operations are adequately supplied (uniforms, signage, etc.)
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies
• Keep track of daily routes and schedules.

• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Follow DOT policies and procedures.
• Monitor and manage passenger capacity to optimize profitability.

• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Foster a sense of teamwork and…