Department Manager; Burbank, CA

Job Details

Job Title:

Department Manager

Location:

127 East Palm Ave - Burbank, CA 91502

Salary: $22.10 - $25.75 hourly

Occupational Benefits: 25% employee discount on food and alcohol when not working, monthly bonuses, full benefits program including a guaranteed match to 401(k) contributions.

• Responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members, ensuring staffing guidelines are met.
• Responsible for WCT training within the department and maintaining training store certification.
• Creates action/development plans for direct reports as needed.
• Coordinates with other department managers for hiring decisions to provide growth opportunities for team members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Develops and implements incentive programs and contests for the department, motivating team members to participate in company promotions and incentives.
• Provides regular performance feedback, including timely performance appraisals and development of the department.
• Administers the semi-annual merit increase process.
• Assists the General Manager with coaching other managers on effective performance‑management procedures.
• Oversees training during training weeks, ensuring WCTs are correctly scheduled to conduct the training of department modules.
• Utilizes support teams and subject‑matter experts when necessary.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Conducts departmental meetings to communicate successes, new procedures, and areas of opportunity.
• Ensures all department team members have current state‑required training and permits.
• Actively looks for and implements techniques to attract new guests.
• Manages the restaurant's Guest Comment program, handling food‑quality concerns promptly.
• Utilizes Guest Experience Management (GEM) program to provide feedback to team members and make adjustments to ensure overall guest satisfaction.

• Facilitates and ensures adherence to new food product rollouts.
• Ensures all team members meet or exceed standards for serving quality products, recipe adherence, and portioning.
• Communicates with food vendors, holding them accountable for timely delivery of high‑quality products.
• Ensures menu specifications, wall charts, and department‑specific systems are utilized and adhered to.
• Communicates areas of opportunity to the department and management team.
• Assists the General Manager in coaching and directing managers and team members on quality, service, and cleanliness standards.
• Analyzes performance metrics (GEM, QSCs, audits, P&L) and troubleshoots problems, creating and following action plans.
• Conducts administrative manager functions (entering invoices, inventory, end‑of‑day procedures).
• Monitors all department equipment, reporting repair needs and following up to ensure timely repairs.
• Operates the department in accordance with Board of Health and food safety practices.
• Corrects BOH and Steritech issues immediately.

• Ensures adherence to new bar product and promotion rollouts.
• Communicates with beer and alcohol vendors, holding them accountable for timely delivery of high‑quality products.
• Ensures bar systems (alcohol incident log, bar line check, prep lists) are utilized and adhered to.
• Communicates areas of opportunity to bartenders, bar servers, and the management team.
• Analyzes performance metrics (GEM, QSCs, audits, P&L) and troubleshoots problems, creating and following action plans.
• Conducts administrative manager functions as needed.
• Monitors all bar equipment to ensure proper functioning and high‑quality product production.
• Manages bar cost tools, overall beer, liquor, and beverage costs, and bar labor results.
• Aggressively manages waste, comps, voids, and discounts.
• Creates and implements bar sales‑building incentive contests.

• Assists the General Manager with the execution of the local restaurant…