Key Account Director

Lead Strategic Partnerships. Drive Growth. Deliver Excellence.

Lead. Innovate. Inspire.

At ISS, we connect people and places to make the world work better. We are seeking an accomplished Key Account Director to lead and grow one of our most strategic enterprise client portfolios. This executive leadership role is responsible for driving operational excellence, strengthening client partnerships, delivering financial performance, and creating long-term value for both ISS and our customers.

If you are a visionary leader who thrives in complex environments, excels at building executive relationships, and has a passion for delivering exceptional client experiences, we want to hear from you.

At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.

• Own the end-to-end strategy for one or more Tier 1 enterprise accounts.
• Develop and execute multi-year account growth and retention plans.
• Align customer objectives with ISS capabilities and strategic initiatives.
• Serve as a trusted advisor to executive and C-suite stakeholders.
• Identify opportunities to strengthen long-term partnerships and expand service offerings.

• Build deep, multi-level client relationships across key decision-makers and influencers.
• Lead executive business reviews and strategic planning sessions.
• Navigate complex business challenges and high-priority escalations.
• Ensure alignment between customer goals and ISS performance.

• Manage significant account portfolios with full P&L ownership.
• Achieve revenue, retention, and profitability objectives.
• Drive organic growth through upselling, cross-selling, and solution expansion.
• Partner with Finance and Operations to ensure forecasting accuracy and financial success.
• Identify and implement strategies that maximize value for both ISS and the client.

• Lead teams responsible for delivering exceptional facilities management services.
• Ensure contractual compliance, governance, safety, and operational standards are met.
• Drive continuous improvement initiatives and operational innovation.
• Champion best practices that enhance client satisfaction and service performance.

• Collaborate with Operations, Sales, Finance, Legal, Marketing, Product, and Customer Success teams.
• Influence and align stakeholders across a complex matrix organization.
• Advocate internally for client needs and future service innovations.
• Foster a culture of accountability, collaboration, and high performance.

• Proactively identify business risks and implement mitigation strategies.
• Maintain strong customer health metrics and renewal performance.
• Ensure contract compliance and commercial integrity.
• Develop and execute retention strategies that strengthen long-term client loyalty.

You are a strategic thinker who combines business acumen with exceptional relationship-building skills. You anticipate client needs before they arise, inspire teams to perform at their best, and continuously seek opportunities to improve outcomes.

• Growing strategic client partnerships
• Delivering revenue, retention, and margin targets
• Expanding share of wallet within enterprise accounts
• Building trusted executive relationships
• Driving customer satisfaction and loyalty
• Leading high-performing teams through change and complexity
• Creating innovative solutions that support client success

• Bachelor's degree required
• MBA or advanced degree preferred
• 12+ years of experience in enterprise sales, key account management, or strategic customer leadership
• Experience managing large, complex enterprise portfolios exceeding $50M in annual revenue
• Proven success leading high-performing teams
• Strong experience managing multi-stakeholder solution-based engagements
• Demonstrated financial acumen including P&L management and deal…