Cleaning Program Manager

People Make Places. Join ISS and Lead with Excellence.

At ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.

If you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.

At ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.

As the Cleaning Program Manager, you will lead and manage regional cleaning operations across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces - within a fast-paced operating environment.

You will lead program strategy and execution, maintaining accountability for service quality, financial performance, workforce productivity, and customer satisfaction. This role is responsible for managing budgets, labor utilization, route optimization, staffing models, employee development, and quality assurance programs that consistently deliver best-in-class cleaning outcomes. Partnering with operations and client stakeholders, you will drive operational excellence through effective staffing, budget management, performance oversight, and continuous improvement initiatives that deliver efficient, high-quality results.

• Lead regional cleaning operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and operational excellence.
• Oversee quality assurance programs, including inspections, audits, KPI monitoring, customer feedback, corrective action planning, and continuous improvement initiatives.
• Ensure achievement of service-level agreements (SLAs), quality standards, and customer satisfaction objectives.
• Manage financial performance for assigned accounts, including budgets, labor planning, operating expenses, profitability, and cost-control initiatives.
• Analyze operational, labor, and financial metrics to drive productivity improvements, workforce optimization, and operational efficiency.
• Develop and implement staffing strategies, work loading plans, route optimization, and service delivery models to maximize performance and resource utilization.
• Lead startup activities, operational transitions, and service enhancements for new or evolving client locations.
• Recruit, onboard, train, coach, and develop supervisors and frontline employees while fostering a culture of accountability, engagement, safety, and continuous improvement.
• Ensure compliance with company policies, training requirements, and applicable regulatory standards.
• Serve as the primary operational contact for clients, building strong relationships, presenting performance results, and proactively resolving service concerns.
• Collaborate with clients and cross-functional stakeholders to identify opportunities for innovation, process improvement, and enhanced service delivery.

At ISS, successful Cleaning Program Manager:

• Drive operational excellence and accountability
• Identify opportunities to improve efficiency and service quality
• Foster a culture of safety, inclusion, and continuous improvement
• Champion ISS standards, innovation, and best practices
• Creates a culture where quality, safety, customer experience, and financial performance are equally valued.

• Commercial janitorial services experience in a contracted, client-facing environment
• 3+ years of management…