Associate Operations Manager

Position Summary - Glendale Galleria Mall

The Associate Operations Manager assists the (Sr) Operations Manager with the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Associate Operations Manager assists the (Sr) Operations Manager & (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

This position is designed to prepare the candidate to become the Operations Manager of a separate company property within 9-24 months, requiring the candidate to relocate depending on the company’s need.

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Work with (Sr) Operations Manager to oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Work with (Sr) Operations Manager to prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Support (Sr) Operations Manager in regulating general contractor’s compliance with Rules & Regulations, specific lease requirements, timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program by incorporating GGPs’ Life Saving Principles into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Work with (Sr) Operations Manager to develop their direct reports while ensuring compliance with all company policies and procedures
• Develop relationships with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation ensuring the safety and security of all customers, tenants, guests and assets
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
• Split time between Northridge Fashion Center and Glendale Galleria.
• Other duties as assigned

• 2+ years of property, facilities, or construction management preferred; shopping center industry is a plus
• Strong interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of commercial building systems, financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office,…