Account Manager - Los Angeles

About the Role

Counterintuity, a marketing agency dedicated to helping nonprofits achieve their mission, is seeking a highly organized and client-focused, Los Angeles-based Account Manager to join our agency team. This role requires someone who can balance strategic thinking, relationship management, and campaign execution - serving as the primary liaison between our agency and its clients while ensuring seamless communication, alignment, and delivery across every account.

Because this role is dedicated entirely to supporting our nonprofit client roster, compensation for this position is benchmarked to nonprofit-sector marketing and account management roles rather than traditional commercial agency pay scales - reflecting both the mission-driven nature of the work and the realities of nonprofit client budgets.

As an Account Manager at our agency, you will be responsible for:

• Serving as the primary point of contact for clients — keeping them happy, aligned, and confident in our work.
• Managing select integrated digital marketing campaigns across content strategy, social media, and search marketing.
• Optimizing campaign performance and pushing for the best possible client outcomes.
• Overseeing timelines, budgets, and deliverables, and coordinating closely with the production team to keep work on track and on budget.
• Coordinating with the production team, assigning and QAing work precisely, and achieving results on time and on budget.
• Identifying and pursuing growth opportunities within your accounts.
• Supporting the Director of Client Services and staying current on industry trends and best practices.
• Staying informed on industry trends and best practices to provide clients with innovative marketing solutions.

• Serve as the primary client contact, ensuring a strong relationship and high satisfaction levels.
• Develop and present strategic recommendations to align campaigns with client business goals.
• Proactively manage expectations, addressing challenges and opportunities in real time.

• Oversee project timelines, budgets, and deliverables, ensuring all campaigns are executed efficiently.
• Work closely with internal teams to maintain quality control and alignment on project objectives.
• Monitor campaign performance and recommend optimizations as needed.

• Work cross-functionally with creative, media, and strategy teams to execute client initiatives.
• Maintain strong internal communication, ensuring that all teams are aligned on client expectations.
• Assist in the development of client presentations and reports to showcase campaign results.

• Client Satisfaction & Retention - Maintain an 85%+ client satisfaction and retention rate.
• Project Execution - Ensure 95%+ of projects are completed on time and within budget.
• Account Growth - Think strategically, pursue growth opportunities, and grow your personally managed annual book of business by 10%.
• Campaign Performance - Improve marketing metrics such as engagement, conversions, and ROI through strategic adjustments.

• 3 years of experience in account management, marketing, or client services within an agency or marketing firm.
• Strong understanding of marketing strategy, campaign execution, and project management.
• Ability to manage multiple projects simultaneously, keeping them on time and within budget.
• Proficiency in marketing analytics, CRM platforms, and project management software.
• Strong business acumen with an ability to identify opportunities for growth within accounts.

• Excellent communication and relationship-building skills.
• Strong…