Production Coordinator I ​/ User Research Assistant

Job Responsibilities / Typical Day in the Role

Prepare and execute research studies.

Support lead researchers in investigating game play behavior to uncover insights

Support operational tasks including the setup of labs and procedures

Administer each playtest in a non-biased manner

Contribute to high quality research reports that synthesize qualitative and quantitative findings into clear, actionable insights for product, design, and engineering teams

Support expert reviews (heuristic evaluations, UX audits, competitive assessments) to identify usability issues, experience gaps, and opportunities for improvement across game features, flows, or systems.

Clean and code qualitative and quantitative data for analysis

Use survey tools to draft, distribute, and administer surveys

Use database to search, filter, schedule and communicate with playtest participants

Recruit the necessary amount and participant profile for each study

Maintain the inventory of lab supplies, forecasting and updating when new stock is needed

Special projects on occasion (Data entry, Recruiting events, Game teardowns, Documentation, etc.)

Comfortable speaking in front of groups with authority.

Experience moderating research sessions involving groups of participants, such as focus groups, workshops, playtests, or other qualitative research activities.

Excellent organizational and communication skills.

Experience using AI-powered transcription tools to convert video and audio recordings into accurate, searchable text for research, analysis, or documentation purposes.

Experience designing, configuring, or deploying custom agents using Microsoft Copilot, Copilot Studio, or similar AI platforms to automate workflows, support research activities, or solve business challenges.

Familiarity with quantitative research methods, including data collection, statistical analysis, interpretation of results, and reporting of insights.

Experience troubleshooting PC or console hardware, software, or game build issues to ensure successful execution of playtests and a high-quality participant experience.

Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment.

Comfortable speaking in front of groups with authority.

Experience moderating research sessions involving groups of participants, such as focus groups, workshops, playtests, or other qualitative research activities.

Excellent organizational and communication skills.

Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment – preferred.

Comfortable with Office 365 tools, survey/data analysis tools, and databases

Comfortable with using technology, setting up lab hardware, troubleshooting common device connectivity issues.

Knowledge of research design, qualitative, and quantitative methodologies.

Familiar with game design theory and development process for video games.

Other Tools – Copilot, AI platforms, PC and console hardware experience, preferred.

Completion of a relevant college degree (branches of experimental psychology, human computer interaction, human factors, or related field).