Retail Customer Service - Burbank Center Rack

Job Description

Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you’ll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter‑free. Flexibility is key, as you may occasionally work in different areas of the store to maintain floor and stockroom cleanliness and help customers find great deals.

• Work with the team to ensure the sales floor stays "runway ready", keeping it sized and filled by re‑merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across in‑store, online, and mobile platforms, operating a point‑of‑sale system, bagging items of all sizes, handling bulky items, and ensuring a seamless, friendly experience.
• Create a smooth fitting‑room experience by greeting and assisting customers, sorting and returning clothing to the floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise, and asset‑protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders promptly while maintaining quality standards.
• Prepare and ship customer orders following packing and shipping standards.
• Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory‑control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general store support (e.g., setting up special events, organizing backroom, markdowns, relocating fixtures).

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to work a flexible schedule based on business needs.

• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and awkwardly shaped items, including lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Stock and Fulfillment only: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Hourly: $18.85 - $19.65. Pay offers are dependent on location, job‑related knowledge, skills, and experience. Pay ranges may differ for other locations.

• Medical, Vision, Dental, Retirement, and Paid Time Away.
• Life Insurance and Disability coverage.
• Merchandise Discount.
• Employee Assistance Program (EAP).
• Performance‑based incentives/bonuses may apply.
• 401(k), PTO accruals, holidays, and other company benefits subject to eligibility requirements.

• Background checks are conducted after conditional offers, and applicants with criminal histories are considered in accordance with applicable laws.
• Applicants with disabilities who require accommodations should contact the nearest Nordstrom location.
• Additional state or location‑specific legal notices may apply; refer to the company’s FAQ for details.