Client Services Coordinator

We are hiring a Client Service Coordinator to support client communication and execute order processing across both wholesale partners and direct-to-consumer clients.

This is a detail-focused, execution role. You will handle day-to-day requests, process orders, and ensure information is accurate and communicated clearly.

• Handle incoming communication from wholesale partners and retail clients (phone and email)
• Process wholesale orders accurately and in a timely manner
• Prepare and send quotes as requested
• Create and send invoices, ensuring accuracy
• Provide updates to clients regarding order status and timelines
• Support the Beverly Hills store with client inquiries when needed
• Coordinate internally with sales, production, and shipping teams for order updates
• Maintain organized and accurate records across systems

• 2+ years experience in customer service, retail, or administrative support
• Strong attention to detail and accuracy
• Clear and professional communication skills
• Organized and able to handle multiple requests at once
• Reliable with consistent follow-through
• Comfortable working in a fast-paced environment
• Experience in jewelry, luxury retail, or wholesale environments
• Familiarity with order entry or invoicing systems

• Orders, quotes, and invoices completed accurately
• Timely and professional communication with clients
• Organized handling of daily requests and follow-ups
• Consistent support for both wholesale and retail needs
• Resolve issues promptly and professionally