Assistant Shop Manager - Burbank Town Center

Overview

As a Retail Assistant Manager at See’s Candies, you will support the Shop Manager in achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations.

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow‑up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and prompting approval of weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Perform other duties as assigned.

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, implement, and enforce company policies and procedures.
• Strong work performance and ability to grow the business by seeking sales opportunities and developing a sales‑driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactive and in a positive manner.
• Physical ability to carry out essential functions: packing candy, stocking shelves, ringing sales, standing, walking the shift, and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.
• Pay rate: $29.79 per hour.

See’s is an Equal Opportunity Employer. See’s will consider qualified applicants with criminal histories in a manner consistent with applicable local, state, or federal law.