Field Ops Manager

Overview

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Jetson is solving the adoption barrier for heat pumps by building a fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely on technology, automation, and data to scale impact and value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

We are looking for an extremely motivated and passionate HVAC professional with field operations management to join our expanding California presence (Burbank). The Field Operations Manager is responsible for ensuring that the HVAC installation teams are supported to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership with a focus on readiness, resource allocation, and real-time problem-solving to drive team success.

The role contributes to knowledge development as processes and procedures evolve to ensure installation quality and efficiency.

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and proactively resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters are met.
• Maintain an up-to-date understanding of staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.

Job Type: Full-time, Permanent

Pay: $115,000 - $135,000 per annum

Benefits:
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson;
Health Insurance premium 85% paid by Jetson;
Education Support;
Parental Leave Top Up;
Free Lunch;
Tools Provided;
Uniform Provided

Work Location:

In person – Burbank, CA

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.

Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us. We also provide inclusive hiring information for Canada roles where applicable.