Fire Service Technician II

• Location 695 S Glenwood Place,Burbank, CA, 91506,United States
• Base Pay $32.00 - $45.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

The Service Technician II is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. He/She will determine the proper solutions to provide timely resolution to service requests; satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician II plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.

Responsibilities are not limited to but will include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.

• Manages own time and resources to achieve identified objectives; is diligent in meeting all communicated/defined deadlines. Monitors and updates tickets assigned to them in company CRM.
• Ensures that regular and consistent communication takes place with both internal and external customers. Acknowledges and addresses requests received via phone, email or company systems daily.
• Understands technical problems effectively through the proper analysis, evaluation and diagnose of system issues; determines proper solutions to produce timely resolution.
• Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems timely.
• Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.
• Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign off of work performed; uploading to service ticket before leaving the customer site.
• Enters accurate time daily to ticket assigned and/or timesheet; providing a real time budget visual to company management.
• Understands the functionality and can service several types of Fire Life Safety systems installed.
• Adheres to all TRL Fleet policies and procedures; maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures.
• Participates in meetings.

• 2-5+ years experience troubleshooting and repairing fire alarm systems (i.e. EST3, Notifier, Silent Knight, Fire Lite, etc)
• High school diploma (or equivalent)
• Valid California Driver License (or ability to obtain one) and proof of auto insurance.

• Ability to Drive for 2+ hours in a work shift/day, daily
• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to work in indoor and outdoor environments, under all temperature variations
• Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
• Move/Transport items weighing 20 pounds, occasionally
• Position self to work in confined spaces, occasionally
• Pushing/Pulling using upper extremities, daily
• Stand or Sit for long periods (4+ hours), daily
• Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, etc.

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to…