Program Support Specialist

Job Requisition :52200
Closing Date: 12/31/2025
Agency:Department of Employment Security
Class

Title:

EMPLOYMENT SECURITY SPEC I - 13671
Skill Option:None
Bilingual Option:None
Salary: Anticipated starting salary $4,954 monthly;
Full range $4,954 - $6,894 monthly
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Program Support Specialist. Responsibilities include providing information and guidance concerning employment services and unemployment insurance (UI) programs, analyzing program effectiveness and compliance with regulations, resolving account discrepancies, and providing administrative support. This position provides a great opportunity for someone who has a strong knowledge of employment services and UI programs and is dedicated to ensuring program improvement and compliance with agency policies and state and federal legislation.

The ideal candidate for this position will have extensive experience working with employment services and UI programs to assist job seekers, employers, and UI claimants. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

• Under general supervision, serves as a Program Support Specialist for the Illinois Department of Employment Security (IDES)
• Assists in collecting information from clients and employers related to Unemployment Insurance and Wagner-Peyser Programs, including but not limited to Reemployment Services and Eligibility Assessment (RESEA), hire the Future (HTF), Re-entry Employment Service Program (RESP), Older Workers and Work Opportunity Tax Credit (WOTC)
• Utilizing the agency’s labor exchange and claimant benefit systems, including but not limited to Illinois Job Link (IJL), and the Illinois Benefit Information System (IBIS), reviews and researches employer and/or client accounts to resolve discrepancies and ensure details are recorded accurately
• Assists the Manager with various administrative duties related to the management of programs
• Using a personal computer and related software programs, including but not limited to Microsoft (MS) Outlook, MS Word, MS Excel and agency specific software, enters, reviews and processes job orders and Individual Employment Plans, ensuring compliance with federal and state regulations
• Monitors ongoing agency and regional training programs designed to provide increased employability skills for clients to ensure that these programs fulfill both employer and client needs
• Performs other duties as required or assigned which are reasonably with the scope of the duties enumerated…