Front Office Supervisor

Front Office Supervisor

Sea Mar Community Health Centers is a Federally Qualified Health Center (FQHC) founded in 1978, serving diverse communities in Washington State. We are recruiting for a full‑time Front Office Supervisor at our Burien Medical Clinic. Ideal candidates possess excellent customer service skills, a professional demeanor, and the ability to multitask while ensuring smooth patient flow and high‑quality care. The role includes supervising receptionists, managing patient scheduling, participating in new employee training, and collaborating with clinic management for quality improvement initiatives.

Hourly Rate: $26.63

• Supervise front desk, switchboard, medical records, and managed care staff; oversee recruitment, orientation, training, resource allocation, task definition, performance standards, feedback, cross‑training, evaluation, corrective action, and shift scheduling.
• Ensure patient check‑in procedures, confidentiality, registration, and financial screening follow policies and are implemented efficiently.
• Collaborate with Nursing and Lab departments to provide effective customer service to staff and clients.
• Assist in preparing and implementing departmental policies and procedures.
• Work with clinic management to resolve patient flow and operations issues.
• Coordinate responses to patient complaints and concerns in partnership with clinic management.

• High school diploma or equivalent.
• Completed basic office‑management courses and knowledge of front desk responsibilities.
• Strong computer, verbal, and written communication skills with strict confidentiality.
• Bilingual in English/Spanish preferred, not required.

• Medical, vision, and prescription coverage.
• Life insurance and long‑term disability.
• Employee Assistance Program (EAP).
• Paid time off starting at 27 days per year plus 10 paid holidays.
• 401(k) retirement option.
• Opportunity to work in a culturally diverse environment with potential for advancement.

Sea Mar is an Equal Opportunity Employer. We provide services to all persons without regard to race, ethnicity, immigration status, gender, sexual orientation, or ability to pay.