Member Representative - Burien

Member Representative

Job Title:

Member Representative

We are looking for a Member Representative who is driven to make a positive impact on the member experience. You possess a bias toward action, a relentless pursuit of excellence, and an eagerness to challenge the status quo. If you are always seeking more efficient and innovative ways of working, thoughtful, intentional, and collaborative, we would love to talk to you.

At Seattle Credit Union, we believe great work starts with great people. As a mission‑driven organization, we foster leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across teams and communities. We encourage creative thinking, problem‑solving, and continuous growth, empowering employees to thrive while helping make prosperity a reality for our members and the communities we serve.

• Process a high volume of teller transactions, inquiries, and requests (maintaining cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Assist members with account inquiries, transactions, account maintenance, and problem resolution.
• Build progressive knowledge around all member‑facing credit union products and services.
• Provide exceptional service by listening to members’ needs and aligning them with the features, benefits, and conveniences of Seattle Credit Union’s products and services.
• Educate members on the features, functions, and conveniences that our digital banking platform offers.
• Bring a solution‑oriented, growth mindset to challenging situations; provide recommendations for improvement to management when appropriate.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
• Use sound judgement to help safeguard members and the credit union from losses and risk exposure.
• Adhere to all Seattle Credit Union values, policies, and procedures, including applicable laws and regulations.
• Effectively adjust to changing and evolving priorities and expectations.
• Focus efforts on team success and delivering solutions to members.
• Achieve or exceed all sales and service goals.
• Provide support for community events.
• Respond positively to feedback and coaching.
• Demonstrate a commitment to SCU values.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent work experience.
• 0–1 years of banking experience.
• Six months or more of retail/customer service experience.
• Six months or more in a sales‑oriented role.
• Strong interpersonal and communication skills with the ability to build rapport with members.
• Excellent problem‑solving and decision‑making abilities.
• Ability to work independently and as part of a team.
• Ability to arrive on time for all scheduled shifts.
• Ability to work at any assigned credit union branch location.
• Ability to comprehend and apply credit union policy, procedure, and protocols.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

• Six months or more of previous financial institution experience working with sales goals, referral goals, appointment or member attainment goals, or upselling products.
• Education or certifications in finance or sales.
• Associate’s degree or advanced degree.
• Fluency in Spanish.
• Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act.

• This is an in‑branch role in the Greater Seattle area of Washington State. We serve members every day of the week except Sunday and limited hours on Saturday.
• While this position is assigned to a primary branch, the Member Representative is expected to provide support at other branch locations as needed.
• Team members may attend special off‑hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.