Director of Property Management and PM Operations

Community Management Group (CMG) | Manufactured Housing & RV Communities

Community Management Group (CMG) owns and operates manufactured housing and RV communities throughout the western United States. Our mission is to provide safe, clean and affordable communities, deliver excellent service to residents, and create opportunities for home ownership and financial stability. We operate with a small, entrepreneurial team and place a high value on integrity, accountability, communication and taking ownership.

CMG is seeking a Director of Property Management & PM Operations to lead the day-to-day performance of a geographically dispersed portfolio of approximately 30 communities and 2,500 lots across six states.

This is not a desk-only corporate property management role. We are looking for a player-coach who enjoys developing people, solving problems, visiting properties and creating accountability in the field.

Many of CMG's onsite managers are hired locally and may not come to the company with extensive professional property management experience. A major responsibility of this role is finding people with the right attitude and capabilities and teaching them how to become effective property managers.

The Director of Property Management & Operations will recruit and hire onsite managers, train and coach them, establish clear expectations, review performance, and step directly into operational issues when a community is not meeting CMG standards. This position reports to executive leadership and serves as the primary operational leader for the portfolio.

• Own recruiting, interviewing, hiring and onboarding for onsite property management positions across the portfolio.
• Build a repeatable candidate pipeline so CMG can fill open positions quickly with high-quality people.
• Identify candidates with strong character, work ethic, communication skills and an ownership mentality, even when they do not have traditional property management backgrounds.
• Create and maintain a practical onboarding and training program for new managers.
• Teach managers how to collect rent, manage delinquency, lease homes and RV sites, communicate with residents, document conversations, enforce community rules, coordinate vendors and maintain their properties.
• Conduct ongoing coaching, performance reviews and improvement plans, and make difficult personnel decisions when expectations are not being met.

• Maintain a working understanding of what is happening at every community and ensure onsite managers know and own the issues at their properties.
• Actively manage occupancy, vacancies, delinquency, collections, leasing activity, resident communication, rule enforcement, property appearance, maintenance, vendors, utilities and property-level expenses.
• Identify problems early and ensure each material issue has a clear owner, action plan and deadline.
• Help managers prioritize their work and distinguish urgent operational issues from routine activity.

• Establish, monitor and report property-level KPIs, including occupancy, economic occupancy, delinquency, collections, vacant lots and RV sites, home sales, move-ins and move-outs, violations, inspections, work orders, expenses versus budget and capital project status.
• Conduct regular performance calls with onsite managers and provide concise weekly and monthly portfolio reporting to executive leadership.
• Use data to identify where intervention, training or additional accountability is needed rather than relying only on manager updates.

• Travel approximately one week per month to communities throughout the…