Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, a leading off‑price retailer with over 2,200 stores and a strong record of growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun, treasure‑hunt shopping experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We solve hard problems together and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets all customers with a warm smile, treats teammates with respect, follows best‑practice standards in all work centers, keeps the work area clean, and ensures proper merchandise presentation. The Associate will perform a range of tasks as assigned during all working hours and may be asked to perform additional tasks in specific situations to support customer service and operational goals.

• Ensures safety is the number one priority and practices safe behaviors at all times.
• Maintains a high level of awareness on the sales floor, keeps egress clear, and reports unsafe conditions to Store Leadership.
• Treats all customers and teammates with respect and courtesy; greets customers with eye contact, a smile, and verbal greetings.
• Assists customers at the register, answers questions politely, and provides prompt, efficient responses to all service calls.
• Represents and supports the Company brand at all times.
• Performs daily cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas across the store.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedites newly received merchandise to the sales floor with urgency and follows monthly presentation guidelines.
• Understands Loss Prevention programs, Shortage Highway, and Store Protection procedures.
• Demonstrates integrity, safeguarding confidential and financial information.
• Follows Mark‑Out‑of‑Stock policies, processes each piece correctly, and notifies Store Leadership for disposal approvals.
• Handles cash, checks, charge cards, refunds, voids, and offline procedures with accuracy.
• Demonstrates a sense of urgency, maximizes productivity, and minimizes workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, teammates, and store leadership in a friendly, respectful, cooperative manner.
• Performs basic mathematical calculations commonly used in retail environments.

• Uses all store equipment, including PDTs, registers, and PCs.
• Spends up to 100% of working time standing, walking, and moving around the store.
• Regularly bends at the waist, squats, kneels, climbs, carries, reaches, and stoops.
• Occasionally pushes, pulls, and lifts more than 25 pounds.
• Uses janitorial equipment, rolling racks, ladders, and other assigned supplies.
• May require additional qualifications for certain assignments.
• Stockroom shifts: regularly pushes, pulls, and lifts more than 20 pounds.

None.

This job description is a summary of the primary duties and responsibilities of the position and is not comprehensive. Contents may change at…