Retail Service Specialist

Compensation

Pay Range: $21.63 – $27.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately using the correct payment methods, and stage returned merchandise in the returns area correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule; approve changes/deviations and verify clock‑in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and checking/locking delivery vehicles in secure areas.
• Assume shift management responsibilities in the absence of an Assistant or Store Manager.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages;
  Spanish is highly desired.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions.
• Medical, dental, & vision insurance starting Day One.
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option 1, and provide your requested accommodation and position details.