Store Protection Specialist

Overview

The Loss Prevention Specialist is responsible for mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist is expected to greet all Customers promptly, observe sales floor activity for suspicious behavior, and maintain a visible “command” presence while wearing the required vest and dark apparel.

• Understand that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
• Regular involvement with internal and external partners; may include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Other duties as assigned to support Loss Prevention initiatives.

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company dress code.

• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends; effectively communicates to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

• Increases Store awareness on effective processes to minimize operational shortage; trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent Customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch; frequency and duration will vary per daily business need.
• Certain assignments may require other qualifications and…