Resident Services Manager

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region. You will be visiting and working at multiple sites.

The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness; co-morbidities; trauma; mental health and substance usage.

We encourage candidates with lived experience to apply. This is an on-site position.

Burien, WA area

$39-42/hour, depending on experience

• Several healthcare plans to choose from, dental (includes plans that cover adult and child orthodontia or free basic dental options) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Early close Fridays (3 paid hours off each Friday!)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas Day and New Year's Holiday
• Paid time off to volunteer with an organization of your choice
• 403b + match
• Paid parental and caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program/service components as may be required by regulation, funders, and/or special needs of the population served, and oversee progress toward program outcomes at all assigned sites.
• Recruit, orient, manage and evaluate other resident services staff. Participate in hiring staff with direct supervisor approval.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.
• Assist Resource Development staff in the preparation of grant proposals, reports and in support of general fundraising efforts; track and meet grant compliance requirements.
• Provide input to housing development staff on new projects or acquisitions to determine plans for Resident Services.
• Participate in Affordable Housing advocacy programs, councils for Affordable Housing/Community Services to represent Mercy Housing and our residents.
• Monitor and provide input into the budget to ensure expenses are in line with funding availability and grant budgets.

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

• Additional work experience.

• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.