Community Outreach Case Manager

Job Details

• Location:
  
  Suicide Prevention VA Program – Burke, VA 22015
• Position type:
  Full Time – 40 hours
• Schedule:
  
  Day shift
• Salary: $60,000.00 – $65,000.00
• Benefits:
  Plus Benefits
• Education:
  
  Bachelor’s Degree required
• Travel:
  Negotiable
• Travel requirement:
  Yes
• Classification:
  Nonexempt
• Reports to:
  
  Program Director

This position will report to the Program Director and is responsible for creating partnerships and linkages, identifying individuals in need of services, and developing a coordinated outreach plan for suicide prevention within the Veterans Program. The Community Outreach Case Manager will work a conventional work week that includes evening hours and may require weekend work and will collaborate with other organizations to improve referral pipelines and care within VOACC’s Suicide Prevention services.

• Coordinate outreach efforts for the Veterans Program, establish an outreach plan targeting the three categories of eligible participants, develop a schedule to visit the VA, shelters, and other places veteran families congregate, and maintain communication with the VA and community providers.
• Screen potential program participants for eligibility using VA‑approved forms and verify information with applicable agencies, including veteran and income status.
• Provide SSG Fox SPGP services as outlined in program guidelines:

• Provide or arrange support and wraparound services, including connections to all eligible VA and mainstream resources.
• Communicate effectively under confidentiality rules with the service team to address and correct issues in services, such as living skills, employment, education, family, and socialization.
• Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
• Complete other duties as needed and requested.
• Attend monthly community outreach meetings.
• Assist neighbors experiencing homelessness with accessing resources and making referrals; continue engagement until shelter or permanent housing is obtained.
• Maintain computerized client records, daily activity logs, mileage logs, and other directed reports.
• May drive a van/shuttle, complete daily vehicle inspection, perform vehicle cleaning, and maintain all safety conditions.
• Develop relationships with neighbors through frequent outreach visits to build trust and support participation in programs.
• Research community resources that benefit veterans.
• Advocate for veterans when they encounter barriers.
• Integrate the program throughout existing departmental and regional programs and services, including homeless services, veteran’s services, behavioral health, etc.
• Travel throughout the community and local sites.
• Other duties as assigned.

• Bachelor’s degree in Human Services or related field required.
• 3 to 5 years of experience in outreach, especially with Veterans or individuals with mental health, substance use, or IDD concerns.
• Demonstrated ability to explain agency purpose, programs, and operations.
• Knowledge of available community resources.
• Self‑starter, mission‑driven and committed to helping people connect with services.
• Excellent computer skills in Microsoft Office and related products.
• Excellent written and verbal communication skills.
• Proven ability to resolve conflicts.
• Bilingual in any language is a plus.

• Safe operation of a motor vehicle to transport self, consumers, and program supplies as needed.
• Physical ability to travel, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic light home maintenance activities and operate office equipment.
• Operate office equipment requiring continuous or repetitive hand/arm movements.
• Remain seated for extended periods.

This job description is not comprehensive; duties may change at any time with or without notice.