Licensed P&C Insurance Customer Service Expert - IN OFFICE

Job Description

Join a Top-Ranked Allstate Agency that is well established (20+ Years) and is GROWING!

Are you a P&C Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency
, one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members.

We're seeking experienced, P&C licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level.

As a CSR, you'll be the first point of contact for our clients, delivering world‑class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims.

If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients —
apply today to become part of the Mark Jameson Allstate Agency!

This is a full time In Office (not remote) opportunity for our Southlake, TX Agency location.

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

• Answer phones and greet walk in clients with a polite and professional manner
• Assist current customers with service‑related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
• Assist the sales team to ensure a seamless and positive customer experience.
• Have an upbeat, positive and enthusiastic attitude
• Ask each customer for referrals and recommendations
• Treat each customer contact as a cross and up‑sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers
• Manage and maintain a positive office environment and perform any other office related tasks

• Currently have a valid Property & Casualty Insurance License Required.
• 1+ Year CSR experience, in a similar customer facing, service environment
• Be willing and able to travel to and work full time in our BURLESON, TX Agency Location Required
• Have a minimum 1 year P&C Industry Experience
• Have a minimum 1 year Customer Service Experience Required
• Previous P&C Industry experience highly preferred
• Have a proven track record of dependability & reliability – showing up to work as scheduled, on time.
• Desire to want to help educate others on insurance – how and why it’s important to have the proper coverage
• Have an upbeat, positive and enthusiastic attitude.
• Great self‑starter with a sense of urgency.
• Create relationships from a cold start and be able to handle customer rejection.
• Have the ability to answer prospective client’s questions efficiently and effectively.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi‑task, follow‑thru and follow‑up.
• Excellent Communication/interpersonal skills.
• Bilingual (Spanish/English) fluency preferred