Field Support Specialist

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company!operating

the effectively and efficiently and to maximize growth. This position is expected to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an integral part of marketing the branch and Company.

Hourly Pay range: $15 - $20

Essential Duties and Responsibilities:

Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.

Provides excellent customer service by assisting customers on the phone and in the office with:

Questions Concerns Product  availability and knowledge of the product

Services past due accounts per Company policies, including:

Completing call route daily

Performing skip-tracing on select accounts

Updates information at each customer contact, including:

Update the borrower’s record

Service loans (renewal, referral, increase, etc.)Promote all products available including tax preparation

Takes loan application and processes for approval/denial

Posts payments (cash, money order, check, debit card, inter-branch)
Prepares loan documents and executes loan closing on current renewal loans

Balances assigned cash drawer daily

Prepares and completes the daily branch bank deposit

Securely transports operating cash, interim deposits, and daily branch bank deposits to and from a bank in accordance with Company policies

Maintains daily delinquency reports

Completes weekly progress reports

Assists with making and understanding monthly/yearly branch operating standards

Maintains an organized, clean, and professional work environment

Completes weekly training on World U and any additional assigned training requirements

Assists with training other Associates Other duties include but are not limited to:

Call approved and unmade applications to close the loan Follow the Former Borrower paid out program daily

Send complete and accurate credit denial letters within 30 days from the date of application

Pay branch expenses as instructed by Branch Manager The Field Support Specialist is also responsible for completing additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.

Qualifications for the Field Support Specialist is as follows:

Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank

Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties

Education and/or

Experience:

High school diploma, preferably with a college level degree, or equivalent work experience

Must be licensed or have the ability to obtain licensing to sell insurance products

Must be able to demonstrate self-confidence and organizational skills

Must be able to work well with a team and be able to communicate effectively with colleagues and customers

To perform this job successfully, team member must have basic computer skills.

Physical and Environmental Requirements Office‑based role with standard lighting and noise levels

Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
Ability to perform computer work, handle documents, and communicate information effectively

Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

May perform incidental tasks…