Technical Services Analyst

** Why Work for Saddle Creek?
** Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
* Note that if you are viewing this posting on an external job board (such as Indeed, Linked In,  Zip Recruiter, etc.), unless specifically stated in the posting, the provided salary
** estimates
* * may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
*** Department:
** Information Services – Technical Services
*
* Location:

** Fort Worth, TX
*
* Schedule:

** Monday - Friday, 8am - 5pm
** Overview
* * Saddle Creek is in the logistics business. Over the past 50 years our associates have built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment.
** What you will do.....
*** Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
* Support application upgrades and business go-lives at your location with the assistance of the SME teams.
* Provide training to end users for both general use of PCs, to proper use of our in-house applications.
* Facilitates purchasing of computer hardware and software as needed.
* Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.
* Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications.
* Follow standard desktop support procedures.
* Performs replacements/upgrades of equipment based on product lifecycle or business growth.
* Coordinate and supervise outside service providers (vendors/contractors) as needed.
* Follows ITIL framework / best practices.
* Allocate 15% - 25% of time to working with Corporate IS team.
* Attends operational/project meetings as needed.
* Travel as needed between multiple sites (up to 25%).
* Ability to provide off-hours support.
* Ability to work a rotating on-call schedule.
* Other duties as assigned.
** What we are looking for in a candidate.....
** Education/Experience
* High school diploma/GED required
* Bachelor’s Degree in Information Systems or related discipline preferred
* Minimum of 5 years of experience providing technical support to end users
* Experience with systems change management processes
* Working knowledge of process management and the project management life cycle
* Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred
* Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred
* Experience with business intelligence software and time & attendance systems
* Experience with ticketing systems.

Knowledge,

Skills and Abilities

* Must possess strong critical thinking, decision making, and root cause problem solving…