Dispatch Hvac Manager

About the Role:

Join SUPERIOR AC AND HEAT as a Dispatch HVAC Manager in Burleson, TX, where you'll lead our dynamic team in providing top-notch HVAC services. This exciting opportunity allows you to manage daily operations while ensuring customer satisfaction and efficient dispatching of our skilled technicians.

• Oversee daily dispatch operations for HVAC service calls and maintenance requests.
• Coordinate technician schedules to optimize service efficiency and response times.
• Ensure compliance with safety and industry standards in all dispatch activities.
• Monitor and manage service call metrics to improve performance and customer satisfaction.
• Provide training and support to dispatch staff on best practices and software tools.
• Communicate effectively with customers to address inquiries and resolve issues.
• Collaborate with management to develop strategies for service improvements.
• Maintain accurate records of dispatch activities and service performance reports.

• Proven experience in HVAC dispatch or management roles, with strong industry knowledge.
• Excellent communication and leadership skills to motivate and guide a team.
• Familiarity with HVAC systems, service protocols, and scheduling software.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid HVAC technician license or certification is a plus.
• High school diploma or equivalent; additional education in HVAC or management preferred.
• Positive attitude and a commitment to fostering a collaborative team culture.

SUPERIOR AC AND HEAT has been a trusted provider of HVAC services in Burleson, TX for over 15 years. Our commitment to quality, reliability, and customer satisfaction has earned us a loyal client base and a reputation as a leader in the industry. Employees enjoy a supportive work environment that encourages growth and recognizes hard work.