QS Concerns Coordinator

Description

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

Day Shift - 8:00 AM to 4:00 PM

Support food safety and quality standards by helping resolve customer concerns, ensuring compliance with company and customer requirements, and partnering with teams to drive continuous improvement.

• Manage customer concerns from intake through resolution, including follow‑up, documentation, and timely communication.
• Partner with cross‑functional teams to identify root causes and implement corrective and preventive actions that improve quality and food safety.
• Track, trend, and report customer concern data to help guide decisions and support presentations for site leadership and customers.
• Contribute to the Food Safety Team and support mock recovery exercises, audits, and continuous improvement initiatives.
• Serve as a quality resource for operations and leadership by helping troubleshoot product and process issues in a fast‑paced environment.
• Travel occasionally for training, customer visits, or quality meetings (less than 5% travel).

Education/Certification: BS Degree in Food Science, Microbiology, Chemistry, or other technical discipline is preferred, but not required.

Experience: 2 or more years in Quality Assurance or a technical‑related field in the Food Industry.

Training & Other:

• Knowledge of GMP, HACCP/Food Safety, FSMA, FDA Regulations, GFSI audit schemes, SOPs, SSOPs, Sanitation, Food Processing.
• Proficiency with Microsoft Office Programs, such as Word, Excel, and Office.
• Familiarity with File Maker preferred but not required.

Knowledge, Skills and Abilities:

• Respond to customer concerns from start to finish, including data tracking, reporting, and coordinating corrective actions with internal teams.
• Support food safety and quality programs through audits, HACCP and regulatory compliance activities, testing, mock recovery exercises, and continuous improvement efforts.
• Build strong working relationships with customers, suppliers, and internal partners, and serve as a point of contact for local food safety inspection agencies when needed.
• Lead or contribute to projects focused on cost savings, quality improvements, process enhancements, and reducing customer concerns across the business.
• Communicate clearly, stay organized, and work effectively with people at all levels while helping lead problem‑solving and decision‑making activities.
• Bring a proactive, self‑motivated approach with a focus on using facts, sound judgment, and a broad business perspective to improve operations and product quality.

• Pay: $60,000 - $65,000
• Health and Wellness:
  Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts (FSA), Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D);
  Pet Insurance
• Retirement Benefits: 401(k)
• Paid Time Off (PTO)

We’re proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.