Member Specialist

What You’ll Do

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, promoting Sam’s Club products and services.
• Guide and support members regarding self‑service technology.
• Process member purchases, including payments, returns, refunds, and exchanges according to company policies and the different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including safety sweeps.
• Handle merchandise following proper procedures, correcting and reporting unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Ensure a safe shopping environment and comply with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures, teaching new technology, providing continuous learning, and driving process improvements.
• Handle returns properly and identify shrink and damage.
• Implement company policies, procedures, and standards of ethics and integrity; use the Open Door Policy and other related action plans.
• Complete work assignments and priorities using policies, data, and resources, collaborating with managers, co‑workers, customers, and business partners to meet deadlines and expectations.
• Build and maintain strong, trusting relationships within the team, providing mentorship and recognition of others’ contributions.
• Act with integrity, modeling Walmart values and promoting the company’s regenerative goals, serving customers and members with a customer‑first mindset.
• Strive for excellence through curiosity, learning, calculated risks, resilience, and continuous improvement.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes; the amount depends on job classification and length of employment and will meet or exceed applicable laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are fully paid by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and that may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

• Additional retail experience or certification that enhances member service performance.

600 N BURLESON BLVD, BURLESON, TX 76028‑2901, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.