Front Desk Supervisor

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card) and follow up with guests to ensure satisfaction with guest‑related issues. Process all guest check‑ins by confirming reservations, assigning rooms, issuing and activating room keys, and handling all payment types (room charges, cash, checks, debit, or credit). Set up accurate accounts for each guest upon check‑in (e.g., share‑withs, separate room/tax/incidentals, comp).

Anticipate sold‑out situations and obtain satisfactory alternate accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer system and identify designated requirements and requests. Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track the readiness of rooms for check‑in. Review shift logs/daily memo books and document pertinent information in logbooks. Count the bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager and complete safety training and certifications.
• Follow all company policies and procedures; maintain uniform and personal appearance and confidentiality of proprietary information.
• Anticipate and address guests’ service needs; speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with others; ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time; move, lift, carry, push, pull, and place objects weighing 10 lb or less without assistance.
• Perform other reasonable job duties as requested.

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.